Recently in Trends Category

Commonly Uncommon


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I'm not a big shopper. In fact, malls still give me the heebie-jeebies, even many years after I was subjected to them by my parents who wanted me to get jeans, shirts, shoes, etc. for the new school year. Oh, and around Christmas, to buy gifts. Each week I recycle countless catalogs at home and wonder how my name could be on so many marketer's lists. And, true enough, I can only be talked into a shopping trip if there's a promise of a good cup of coffee in the mix.

Now how does a guy like me open, consistently, every single email that Uncommon Goods sends me? 

One, is that they've got me pegged. They know I like:

  • Eco stuff
  • Clever write ups for items
  • Product artist bios that feel genuine
  • User reviews of items
  • Useless lore such as, "What is the origin of happy hour?"
  • Products with a sense of humor that are not singing fish

And just when I thought there was no more to love, they started a YouGoods product design challenge, opening the door to inventors and Designers who believe they're sitting on The Next Big Thing. The pitches had to have a clear ide of the end product, tell a good story, and be unique, eco-friendly, and economical to produce. The winner gets a $1,500 prize and a chance to showcase their design at Makerfaire NYC.

You've got to love a company that gives background info on (and sells) ingenious inventions such as a tire that helps kids learn to ride a bike, kitchen tools that don't need a spoon rest, and a filter that fits right inside your water bottle.

If Designer-name dropping companies like Ikea and Target are any indicators, it looks like we may just be living in The Decade of the Designer.

(Photo by uzbeckistan)

When Life Gives You Catalogs

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Here's a two-birds-with-one-stone approach that I like:

Catalog Choice, an organization that seeks to reduce paper waste by helping consumers get off catalog lists, has teamed with The Overbrook Foundation to sponsor a $20,000 Paperless Choice Challenge to help non-profits move into the digital age and away from paper.

What I like about Catalog Choice is that they aren't just a naysayer... they're actively giving merchants a way to achieve a goal of reducing their use of paper. And, of course, now they're helping out non-profits by giving them access to successful campaigns that use digital fundraising instead of paper fundraising. (Interestingly, I found out why: Individual donations currently make up 75% of U.S. philanthropy, according to the Idealist.)

It's a cause I'm down with. I'm sure I don't have to tell you that the more non-profs you give money to, the more fundraising envelopes you get from non-profs you've never heard of.

Meals on Whales? Girls Gone Wildlife Fund? Habitrail for Humanity?

You can just go too far, I tell you.

(Photo by dfulmer)


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I've said it before, and I'll say it again, if the outgoing mail in the LA Aquent office is any indicator, Netflix is killing. Every Monday I see stacks of these little red envelopes on the front desk, ready to depart to their "Nearest Netflix Shipping Facility." But change, my friend, is a comin'.

Earlier this year I went ahead and bought a Roku, a little black box that allows you to stream video and music through your TV. I bought it mostly because Netflix works seamlessly through it and I can watch movies and TV shows instantly without leaving my couch, floor, beanbag, or whatever I'm sitting on at the time. (If you have a PS3 or Wii, you can use that to stream as well.)

I've been thinking to my lazy self over the past few months, "Wow, TV and movies on demand, what a boon to idleness!" I'm not kidding, I love it. My only wish has been that Netflix add more content to their queue of Watch Instantly offerings.

It turns out I didn't have to wait long.

Now Netflix is taking on the big dogs: HBO and Showtime.

Turns out both of those players refused to let Netflix stream movies during the extended period that they control the rights. So, to avoid waiting for cable to be done with features, Netflix approached Relativity Media, and signed a five-year agreement in which all of Relativity's movies will be streamed through Netflix, instead of on the pay-cable channels.

The Netflix press release puts it this way:

"Consumer demand and interest in new platforms are evolving nearly as quickly as the technology," said Michael J. Joe, Relativity's president.  "The growing number of Netflix subscribers streaming first run movies is very exciting and presents another viable option for us to maximize the long-term business behind our properties. We're delighted to partner with them on this incredible new opportunity, which has great promise for our industry-reshaping Pay TV deals going forward."

You'll still have to wait the 4- to 7-month period to see the film on Netflix, just like you do on pay-cable, but it's yet another avenue for the studios to send their wares.

Can it be that the company that seemed to put the last nail in the coffin of the big chain video stores is going to change the game for the cable giants?

As a non-pay-cable channel subscriber, I'll be honest - it's more than okay by me.


(Photo by iantmcfarland)


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If you're unable to learn (and network) with us at the myriad of events (or "myriad events" if you'd prefer) that Aquent is sponsoring over the next couple of weeks, don't feel bad. We've got something for you (and me, since I'm not going to any of those other events, either.)

We're again partnering with the American Marketing Association to host a Webcast with Chi Modu, Chief Transformation Officer at Diverse Insights: Keep it Short and Useful: Mobile Marketing that Seamlessly Fits into Customers Lives and Delivers Value.

Here's the pitch:
"Unlike other media, people have a personal relationship with their cell phones. With people looking for more simplicity, speed, and on-demand technology to fit their increasingly mobile lifestyles, mobile devices are well aligned with cultural trends. Mobile continues to grow at a fast pace, providing significant opportunities to engage with your brand. Mobile marketing, when done well, provides immediate quantitative feedback, and is a powerful customer acquisition and retention tool."

Did I mention you can listen from your desk? And that it's free?

Can't forget either one of those.

All the info is right here!

(Photo by futurestreet)

The iPad Cometh

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I was not one of these people in line for an iPad on Saturday. It's true I wasn't one of the folks who plucked up the 300,000 that sold that day (yes, 300,000 - including "pre-ordered iPads, sales at Apple's retail stores and shipments to its partners", according to Computerworld.)

Make no mistake, Apple knows how to market its brand probably better than anyone outside of Hollywood (If you're quiet, you can just barely hear Steven Spielberg saying, "They really needed to use the 3-day holiday launch to boost those numbers.")

I think HP is learning a trick or two from the Apple playbook, though. Is it just coincidence that a mere two days after the iPad comes out for sale that an HP internal memo gets sent to Engaget outlining their tablet's specs and pricing?

Yes, if you haven't heard HP has their own tablet coming out. Now there are tablets all over the place! (There's a Moses joke in here somewhere, I just need to find it.)

The remarkable thing for Apple, though - is even though they got a rough ride after the dang thing was shown to the public in January, they still sold 300K of them on opening weekend in April.

Talk about brand loyalty.
 


(Photo by Grant_Robertson)

Donations Add Up, Despite Little Trust In Texting for Relief

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When it comes to Texting for Relief, the incredible figures the Red Cross is posting for its Haiti relief effort show that a lot of people are on board with this simple, easy-to-do donation process.

But at the same time, many of those same folks don't necessarily trust that their money is going where it should.

Forrester Research asked people if they thought the money donated through texting actually went where it was supposed to and only "16% of 134 respondents said 'yes'. Thirty-two percent said 'no,' and 51% just weren't sure."

Yikes!

Details over at MoBlog.


As a side note, the Charity Navigator site is a great place to make sure your dollar is going where it does the most good.


(Photo by eron_gpsfs)

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So the much anticipated iPad got its unveiling yesterday and ... well, the jury's still out.

My first thought, it looks and acts like a gigantic iPhone. Which I'm not against. But there's no phone.

It works like a NetBook, but the user is stuck using Apple-approved applications. Unless, of course, you do everything on Google Docs.

And I realize a keyboard would be clunky, but I'm wondering how well the on-screen keyboard is going to work for anything other than typing emails.

LA Times writer Michael Hiltzik  speculates that, "It's hard to see the iPad as anything other than a mortal threat to Amazon.com's market-leading Kindle reader." (His article is an excellent read, if you have a moment.)

PC World also reports, "There's no multitasking in the OS at all, and not even multiple active web pages in Safari. You can't listen to Pandora while you surf the Web, or switch back and forth between Facebook at Twitter, or write a document in Pages while talking on a VOIP call."

Which is fairly disappointing.

So now that I'm done knocking it, I'll let you know there's a lot that impressed me in the video on the Apple site. For one, the enthusiasm from the people on screen who developed it. You can say they drank the Kool-Aid, or think they really are that excited about their product. (BTW, it's weird to listen to the really poppy instrumental version of The Cure's In Between Days on the video. Just kind of wrong.) The calendar application, the clear definition of The New York Times site, the email app. anhttp://blogs.aquent.com/cgi-bin/mt/mt.cgi?__mode=view&_type=entry&id=2273&blog_id=11d watching the Apple staff demo it, turn it upside down to show a picture to a friend, it makes the damn thing look pretty damn wantable.  

It makes me hopeful, you know?

Not that I'm going to be in line at the Apple store to buy one the instant they come to market.

But hey, it's Apple. I'm sure there will be no shortage of people dying to be first in line to get whatever they're selling.

Now that, my friend, is brand loyalty.


(Photo by mattbuchanan)

Post Script: Yeah, apparently Shelly Palmer over at MediaBytes isn't that impressed either. (Video rated PG for menstrual humor) 
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In late December DARPA or the Defense Advanced Research Projects Agency held a challenge to help mark the 40th anniversary of the Internet (it was they who, incidentally, did actually invent the Internet).

The agency launched, simultaneously, 10 tethered large weather balloons around the US and set out this challenge: the first person or team to ID all the locations would win a $40K prize. Specifically DARPA wanted to see how social networking could be used to accomplish a "large-scale, time-critical task."

Not so surprisingly a team from MIT won it.

Get this: in fewer than 9 hours after DARPA deployed the balloons.

How did they do it?

Well, their team created a site (of course) and then promised "$2000 per balloon to the first person to send us the correct coordinates, but that's not all -- we're also giving $1000 to the person who invited them. Then we're giving $500 whoever invited the inviter, and $250 to whoever invited them, and so on..."

People communicated the locations to the MIT team and the team verified the locations.

A huge challenge in this process? False balloons and erroneous reports by sneaky opponents.

Here's a line from the team's FAQ on their site:

How do you rule out the dishonest reports of spotting the balloons?

This is one of the most interesting parts to the challenge! We will use sophisticated algorithms from the field of network science and complex systems theories along with machine learning algorithms to identify valid submissions.


When I was listening to Riley Crane from MIT talk about this study on the radio, the host asked him if this contest was held so DARPA could better locate terrorists, bad guys, etc. But Riley, and DARPA, pointed out the contest was held to better investigate the role of "wide-area team building, and urgent mobilization required to solve broad-scope, time-critical problems." Think along the lines of natural disasters, missing hikers, floating balloons with supposed children in them, etc.

Marketing Manager Harish Kotadia's blog had some interesting points about the contest and what it means to folks working in Social Media Marketing.

One of these being, instead of DARPA hiring a group Social Media Pros and getting together and endlessly discussing how to accomplish how Social Networking can accomplish a large-scale task, they "designed a simple, low cost experiment... (which is) more cost-effective compared to time and travel cost of personnel figuring this out."

True. The prize was $40K for this, plus putting together a site and a team. Most likely far less expensive than flying in the Pros (then taking them to dinner, putting them up in hotels, giving them coffee, etc.)

The second, "it is important to reward not only (the) individual member for their winning contribution, but also those who brought them to the network, thereby extending (the) reach of (the) network and making Crowdsourcing a reality."

That second point reminded me of (not to plug too much here, but it's on my mind since I'm creating training around it for the company) the Rewards Program that we have.

Essentially, any Talent already working with Aquent can tell us about another person (or job opportunity) and is given points for the referral, which can then be cashed in. In the case of a Talent they've referred, the Referrer automatically gets points for the referral. Then, if that person interviews with us, more points. If that person actually gets a job through us, points accumulate every hour that person works (up to a certain number). So essentially a reward is given for just suggesting someone, but the reward is much, much greater if that referral is stellar. (The reward for the referred is obviously getting a gig.) The whole idea is based around the thought that we consistently get our best Talent as referrals from Talent we're already working with, so rewarding for that makes good sense.

I have no idea who came up with the program, but my hat is off to them, because it's seems close to what DARPA is thinking.

Not that I always agree with the military.

Any other thoughts from your social media folks out there and the applications of this in your field?

I'd Tweet this, but I'm pretty sure this is over 140 characters.

(image from DARPA Website)

Marketing as a Conversation: iSnack 2.0 versus New Coke

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When I was at university, my all time favourite subject was Consumer Behaviour.I loved learning about the relationship between organizations, their brands and their customers.In those days though, most marketing messages were delivered via a one-way street - broadcast from company to consumer.

Today, the dynamic growth of digital channels, and in particular social media, has truly shifted the communication paradigm. Marketing as a conversation has arrived!

There's no better example of this than the recent case of Vegemite iSnack 2.0. I'm sure there isn't anyone in Australia that is unaware of this saga but for our friends elsewhere I'll give you a quick overview:

Vegemite (http://www.vegemite.com.au) is an iconic breakfast spread that has been enjoyed by Aussies since 1922.They recently decided on a brand extension, adding a Vegemite and cheese spread.As was the case when they named the original product all those years ago, they decided to choose the name of the new product through a competition. iSnack 2.0 was the winning name but it didn't resonate well with the public. (http://www.sbs.com.au/news/article/1101797/Backlash-kills-off-iSnack-2.0)

The new name was revealed last month during the Football (AFL) Grand final.I was enjoying the game but also had an eye on Twitter and saw an avalanche of protests appear before my very eyes. Not long after the social media uproar commenced, traditional media jumped on the bandwagon and for days the naming of this product was headline news.

This story got me thinking about a case study we had looked at in class years before. It was the Cola Wars and Coca Cola's introduction of 'New Coke' in April 1985.Coca-Cola did the unthinkable and changed their secret formula.They too received an 'instant' backlash. Consumers wrote letters of complaints (Remember them? They got delivered by snail mail). They phoned the company and talk-back radio stations and wrote letters to newspapers. The outrage was enormous!

(http://www.thecoca-colacompany.com/heritage/cokelore_newcoke.html) (http://en.wikipedia.org/wiki/New_Coke)

There are a lot of similarities in these two stories. One could argue that decisions were made without enough research and consultation with their customers. Anyway, both cases required a reversal of decisions made by the marketing and management teams.The difference in the stories is the speed of reaction:

- Time to change Coke back to its original formula = 3 months
- Time to change the name of Vegemite iSnack 2.0 = 3 days!

If you're a 21st century marketer, engage in conversations with your customers! The powerbase has definitely shifted and consumers are speaking - are you listening?

PS - The new Vegemite product was renamed Vegemite Cheesybite. How was the name chosen? By an online poll :)

Rocktober!

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Heck yeah, we still celebrate Rocktober. Through the good times and the bad, Rocktober, my friend, is here to keep us company.

Wasn't it Led Zeppelin who said: "Good Times, bad times, you know I've had my share. Well, my woman... something, something, something, something, something... seem to care"?

Yeah, they don't write them like that anymore.

If you call in, our hold music will be chock full of AC/DC, Stones, Pink Floyd, and oh so many more classic rockers.

And no, we don't mind if you just call in to be put on hold.

It might be the best radio you hear in LA.


(Photo by Brent and MariLynn)

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ThinkLA: AIEF Charity Golf Day

14 September 2010

Charity golf tournament benefitting the Advertising Industry Emergency Fund (AIEF), along with other programs of thinkLA.

Since 1972, AIEF has granted over $2 million in emergency money to ...

AMA Identity Imperative: Boston

13 September 2010

This two-day course will quickly review the basics and then delve deeply into the critical issues of internal branding, generating buy-in, qualitative and quantitative research, positioning stateme...

The WAA Seattle Web Analytics Symposium

13 September 2010

The WAA Seattle Web Analytics Symposium will bring together web analytics and business professionals from throughout the Northwest for a day of learning, professional development and networking.

AIA/LA Design Awards 2010

10 September 2010

Annual exhibit of all the submissions for Awards competition. Opening event on September 10 will include a Round Table discussion and reception.

Communications Arts: Typography Competition

9 September 2010

Promote your talent—enter our inaugural juried competition celebrating the best use of typography as the primary visual element in design and advertising, plus original typeface design, calli...

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