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Resumes: What's the 'GOS' about you?

Women on phone dreamstime.jpgYour resume is the key that can open the door to new opportunities and a bright future. A poorly written resume however is a sure-fire way of keeping that door firmly shut.

One question I've been asked repeatedly over the years is, "what's the most important thing to have on your resume?" My answer is simple: a Great Overarching Statement!

Like any piece of effective communication, you need to hook your reader immediately. Call it what you will - Professional Profile, Overview, Career Summary - the GOS is your positioning statement. It's a short, sharp statement that says who you are and what you've done. It can also be used to show the reader where you are heading, particularly if your aim is to transition into a different field.

Career objectives are fine if you are a graduate, however, caution is advised for anyone else. A career objective is all about what you want. In reality, the potential employer doesn't care what you want - they want to know what you can do for them. Show them!

As potential employers and recruiters see so many resumes, you may only have a few seconds to capture their attention. The top half of the first page of your resume is the most important. Use this space wisely. If you don't engage them immediately, it won't matter what you say on page two or three as they won't get that far.

When writing your resume you should remember CCR (an no, I'm not talking about the 60/70s rock band). You must keep your information Clear, Concise and Relevant.

Be clear about who you are and why you deserve to be considered for a role above your competition. What is your value proposition? Why should you be interviewed and subsequently hired?

Clarity is essential around dates, job titles and employer names. If you've worked for organizations that aren't household names, it can be beneficial to have a brief description of who they are and a link to their website. This is particularly useful if you have worked overseas or interstate. Also include with your qualification, the name of the institution(s) you studied at and the year you graduated.

Be concise - don't waste time and space by waffling. Write with precision. As most resumes are sent electronically these days, you can extend the depth of your resume through embedded links to your LinkedIn or Google profile, online portfolio or other dedicated web pages.

Make sure that what you include in your resume is relevant. If you've been an account manager for years, you don't need to list the duties of that part time burger-flipping job you had whilst you were at school.

There are a variety of styles to choose from when putting your resume together so do a bit of research and see what works for you. Your employment history does not necessarily have to be in chronological order. If you have taken a career break and spent a year rescuing elephants in Thailand or pouring Guinness in an Irish pub, don't put that up front. Break your employment history into 'professional experience' and 'other adventures' (or wording to that effect).

Remember to focus on your achievements. It is benefits that sell products, not features. That same principle applies to you. Sure, you were responsible for doing something, but how well did you do it? Let the reader know.

Resumes do not need to be boring. Make yours come to life by injecting your personality and your personal brand. If you are a designer, don't present a Word document nicely typed in a 10 point Times New Roman font. Include design elements! If you are a copywriter, then your words really should woo your reader.

In today's world we are constantly bombarded by marketing and advertising messages. Your resume is your marketing message so don't let it become part of the clutter - make sure it stands out. After all, it's there to sell the most important thing in the world - YOU!

(As published in Campaign Brief Magazine - March 2010)

Ugh, resumes

God do I hate resumes.

Distilling your entire career into one page? 
Maybe two pages if you have over 5 years experience? 
12++ pages if you're a C++ Developer?
Creating a first impression on paper?
Engaging an audience of one from a sea of other resumes?

You have a 30 second window to convince the reader to spend another 30 seconds reading more.  And don't get me started on cover letters.

The problem is there are no silver bullets, golden rules or magic tricks.  Anyone that tells you they exist is selling you something.  Your resume is ultimately only as good as the pair of eyes reading it.

The biggest favor you can do for yourself is abandon the old rules, start fresh and create a document you're proud of.  That way you're at least assured to please your most important critic, yourself.

Let's tackle this practically speaking.  You're more likely re-writing an existing resume than you are writing a resume for the first time, right?  Wrong.  

Every time you think it's worth your time to write a new resume, WRITE A NEW RESUME.  Don't slap a bandage on the old one.  If you add a new paragraph every time you complete a new position your resume is going to sound iterative.  Like a collection of snapshots.  Unrelated, unstrategic, where's that next resume again...?

If it's time to update your resume, it's time to re-evaluate your goals, reflect on how you've evolved and apply all of that to your resume.  BTW, if you haven't grown in your last role? 

That might explain why you're looking for a new job.*

From there, redefine the purpose of your resume.

Your resume is NOT about the work you've done.  
It's about the work you want someone to hire you TO DO.

Your resume is a marketing piece; your annual report, your homepage, an iPhone app all about you.

You need to aim this tool at the right audience and orient it to meet their needs.  You know what this means?  You're not just writing a resume.  You're writing multiple resumes.

Most job searches include a variety of roles.  If yours does not, see above.*

Do you want to create a blanket resume that encompasses all of your experience or do you want to create a line of sight right through your career that leads the reader to the conclusion, This person solves my problem!  If you carpet bomb with your resume you're going to get the sloppy results that follow.

One final thought.  Tie everything to revenue that you possibly can.  In this economy, more than ever, you want to help the employer see how you've enabled your previous employers to either generate or save money whenever possible.  These numbers are often available to you; most folks just don't think to collect the data.  

If you're a designer and you brought projects in ahead of a deadline with fewer revisions, how much money did that save your client?  
If you're a copywriter, how did enrollments increase after your brochure was shipped?  
If you're a project manager, how did your procedural adroitness impact the bottom line?

If you can insulate your already impressive experience and skills with some impressive numbers you make a critical double impression.  First, look at the money you saved/generated for your last employer, wow!  Second, this candidate was savvy enough to think to include this information, now that's impressive...

Lastly:

I assume you have references available upon request, if not.*

No one cares what you did in high school, no one cares about your hobbies and interests, no one wants to see a picture of you on your resume.

That's why they have Facebook.  

That's a whole other story.

First Words


Comic_History_of_Rome_p_308_The_End_of_Julius_Caesar.jpg
True story....

Mrs. Morin, my sophomore English teacher, made the entire class read William Shakespeare's Julius Caesar, then write an essay examining the characters, the story, how close it resembles historical fact, anything that would amount to at least six hand-written pages.  I spent a good portion of a week with the book in one hand and a blue ball point pen in the other crafting page after page of what I considered the most perfect essay ever about the play.  I hit all the major plot points, compared the fictional characters to the real historic figures, made certain that each paragraph made a point, proved it and concluded the point.  Never had I been more proud of a school paper than when I handed those pages to Mrs. Morin, and I expected one of the better grades in the class.

Imagine my shock a few days later when she returned the essays to us, and at the top of mine was a gigantic red C with a note to speak with her after class.  The first sentence had also been circled in red, but after scanning and re-scanning my pages, that was the only red mark I could find.

After the bell rang, I dejectedly approached Mrs. Morin's desk, crunching my horrific essay in my fists.  "Greg, I want you to re-read your first sentence."  I did quickly...then a second time only a bit slower.  My mouth dropped open as I smacked a palm against my forehead.  That very first sentence -- the first words from my pen -- turned out to be a run-on sentence, all subject and no predicate.  "Your essay was wonderful, very thorough, you proved your points.  But that first sentence....  I couldn't give you a grade higher than a C because of that first sentence."

That first sentence set the tone for the rest of the essay.  You might even go so far as to say that it was the first impression, and I most certainly learned that day how important that first impression is.

In today's job market, that first impression is created not from at first meeting with a prospective employer but with the résumé.  Without a decent presentation of your skills and accomplishments, you may not make it past a company's first hurdle.

Don't rely solely on spellcheck.  Most writing programs nowadays come equipped with some form of automatic spellchecker, highlighting misspelled words or improper grammar as you type.  Some programs will even correct the spelling as you go!  But how many times have you typed there when you meant their?  Or two instead of to?  Or my favorite, stationary  rather than stationery?  A spellcheck won't catch those because they're not misspelled.

After composing your résumé and using spellcheck, set it aside for an hour or two, or even a day. Come back to it with fresh eyes.  Better yet, ask a friend or partner to read it.  A different set of eyes might discover something you missed the first time.

Image from Wikimedia Commons.

The Hills Are Alive with the Sound of Job Hunting

Photo_9_bigger.jpgThis post was contributed by long-time Aquent veteran, Julie Hiipakka. Here's a picture of Julie with her cat.

Whether or not you're one of those people who's been to a Sound of Music Sing-a-Long-a (if you are one of those people, I'm secretly jealous, because I am not), it might surprise you to learn that the timeless wisdom of the Von Trapp Family saga actually relates to your 2009 job hunt. Go figure!

Lesson Number One: Climb Every Mountain!

Leave no stone unturned! Go the extra mile! Give 110%! You've got to do everything in your power to get your next gig because, frankly, your competition is already doing everything in their power to get that same gig. Here's a few things you may not (yet) be doing:

* Pick up the phone and call (yes, call, not email) people. Ask them to refer you to people who are hiring or people who in your industry. Then call those people. You have to get the word out that you're looking. If your entire personal network (family, friends, Facebook pals, drinking buddies) is not aware you're on the job market, get over yourself and tell them.

* Invite people to breakfast and learn how they got to be successful at what they do. Then, get them to refer you to people who are hiring. You'd be astonished at how these non-interviews eventually lead to job offers.

* Follow up at every stage. Send a "thank you" note, offer to show work samples (that goes for you, too, Ms. Marketing Manager), offer to provide references. And after you've done all that, find out what else you need to do to show that you're better than the other people they're considering. Then show them that!

Lesson Number Two: The Reverend Mother was right.

Do You Have a Portfolio Site?

If you're a designer of any variety and don't have a portfolio site, I have one question for you: Why not? If you do have a portfolio site and you think that others would be impressed or inspired by it, let me know and I'll share it here.

If you have a portfolio site but think it could be better or different, check out these single-page sites collected at dzineblog. As you might expect, most of them are personal/portfolio type sites and all of them do a lot within the limits of a single page.

(BTW, I found that link via THEWEBLIST. If you're not looking at that at least once a day, I don't know what you're looking at. If you are looking at something better than THEWEBLIST, let me know and I'll share it here.)

Chris Brogan on Using the Social Web to Find Work

I'm never sure how to describe Chris Brogan to people who have never heard of him but I usually start with something like, "He's THE social media go-to-guy." Chris isn't just an expert on social media, he's an experienced user and avid experimenter therewith. To top it all off, he's a very friendly, engaging, and sincere person [Matt stares dreamily off into space].

Anyway, he's just put out a FREE e-book, "Using the Social Web to Find Work." It focuses a lot on how to make the most of your LinkedIn profile as well as tactics for helping to build and grow your online presence.

Like most advice, you actually have to follow it if you want to see results, but I have no doubt that, if you do, you will.

Thanks, Chris!

Retro-tech as Virtual Gatekeeper

mail.jpgA job-seeker recently told me that a local public radio station explicitly asked applicants to SEND THEIR RESUMES AND REFERENCES VIA SNAIL MAIL. This set me to thinking.

While email has made communication faster and easier, it has also lowered certain barriers. Applying for a job in the old days, when you had to type up a cover letter, print out your resume, and then entrust your career ambitions to the postal bureaucracy, meant that the application process itself served as a filter. It was a hassle. You had to really want the job in order put in the effort.

Nowadays, applying for a job is just a question of pointing and clicking, a fact that effectively devalues the act of applying itself. (The additional fact that companies let machines scan resumes for keywords before forwarding them to a human being is one potent indicator of this devaluation.) By making applicants jump through an out-moded hoop, the radio station erected an initial screen and therewith cut down on the number of frivolous applications from the unqualified and the quasi-interested.

Now, consider reverse-engineering this move and, next time you apply for a job, actually print out a cover letter, etc., and send the whole dang thing off. Although there was nothing differentiating in the past about this approach - it was the main and most common way to apply for jobs - it's quaintness will now distinguish it from the torrent of digital applications.

Just an idea.

Image Courtesy of uzvards.

Every Job Is a Project

tastytrain.jpgI always get in trouble when I start a post this way, but I'm a slow learner...

The other day I was talking to a friend who happens to be in marketing. When I first knew him some seventeen years ago, we were in a band together and he was one of the two guys who had a real job (I was not the other one). Back then he was doing market research, I believe, for a computer manufacturer and has spent most of his subsequent career in the tech sector working for some well-known brands as well as some fairly niche ones.

The only reason I bring this up is that he just started a new job. I wasn't too surprised because he always seems to be starting a new job and I said as much. "I don't look for them," he exclaimed, "they find me!" Then he laughed and said, "Well, I have had 7 jobs since 1999."

Talking to my wife about this later, she said, "That's going to look bad on his resume." I told her I didn't think so for a couple reasons. First of all, he keeps getting hired, so his employers apparently don't care. Second of all, I don't think they should care. Why? Because of something else he said: "I think of jobs as projects."

When you are looking for a job, the focus should be on what you accomplished and what resulted. Seeing your accomplishments as projects is a great way to communicate exactly that. Whether you worked somewhere for one year or ten doesn't matter. Almost any job, especially in the worlds of design and marketing, can be described as a single project or a series of projects. The cool thing is that doing so allows you to package your experience in discrete, easily digestible chunks of real-world value and revenue-generating impact.

Now, dish up a heaping platter of these tasty morsels and tell your next employer it's suppertime! Bon appetit!

Image Courtesy of Lady-bug.

Are Resumes Bogus in Principle?

resume.jpg

The recent story concerning former MIT Dean of Admissions, Marilee Jones, who was asked to resign after 28 years because she had lied about (misrepresented might be more generous, if less accurate) her educational background, got me thinking about credentials, experience, and lying on your resume.

While it's not clear exactly how many people lie on their resumes --I found numbers ranging from 25% to around 50% to over 70% -- the basic assumption of most recruiters is that resumes are "subjective" rather than "objective" representations of a candidate's work experience. The general sentiment is, "Nobody's perfect - except on their resume."

The tenuous connection between the resume and reality was made eminently clear in the case of Miss Jones. Having started out as an administrative assistant in the admissions department at MIT, a position which, and here's the Hardy-esque irony, did not require a college degree, she steadily rose through the ranks to become dean. Her actual job performance qualified her for the latter post, not her credentials. The veracity of her resume had no bearing whatsoever on her ability to rise to the top of her profession.

Aside from raising the question of why she subsequently had to resign (Barbara Ehrenreich, among others, believes it's because higher education and the veneer of professionalism bestowed by degrees is a farce), this situation also raises the question: Why do hiring managers rely on resumes?

Wanted: Leader of Robot Army

<robot.jpg

Several years ago, I was joking around with a friend of mine about things to put on my resume and he suggested: "1993-95 - Leader of Robot Army."

Well, the joke's on us now. Reading the New England Tech Wire e-newsletter today, I came across this headline: "iRobot Names Sandra Lawrence President of Home Robots Division."

Just imagine: Ms. Lawrence was chief marketing officer at Polaroid, twice named to Ad Age's "Top Marketers" List, and is now the commander-in-chief of an entire robot division!

Is there anything that a good marketer can't do?

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21 May 2010

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